Privacy Policy – Sardinia Fresh

1. Introduction

This Privacy Policy explains how Sardinia Fresh, operated by Fratelli Pau SNC, collects, uses, and protects your personal data. By visiting www.sardiniafresh.com or interacting with our services (including orders via email, WhatsApp, or phone), you agree to the practices described below.

2. Data Controller

The Data Controller is:
Fratelli Pau SNC – Via Sarcidano 60, Siniscola (NU), Sardinia, Italy

Partita Iva: IT00800740912.
Email: privacy@sardiniafresh.com

3. What Data We Collect

We collect only the data strictly necessary to fulfill your orders and offer customer support, including:

• Identification Data: Full name, phone number, email address

• Shipping Data: Delivery address, billing address

• Payment Data: Processed securely via Stripe/PayPal (no payment details are stored by us)

• Communication Data: Messages via email, WhatsApp, or contact forms

• Website Usage Data: Cookies, IP address, browser info (see Cookie Policy)

4. Purpose of Data Processing

Your data is used for the following purposes:

• To process and deliver your orders

• To provide customer support and manage inquiries

• To manage payments securely

• To send transactional emails (order confirmations, delivery updates)

• For legal and tax compliance

• With your consent, to send promotional offers or updates via email or WhatsApp

5. Legal Basis for Processing

• Contractual Necessity – To process orders and deliver services

• Legal Obligation – Compliance with tax, invoicing, and consumer regulations

• Legitimate Interest – To improve customer experience and site performance

• Consent – For marketing communications (can be revoked anytime)

6. Data Retention

Your data will be retained for as long as necessary to fulfill the purposes described, and for a maximum of 10 years for legal and fiscal obligations. Marketing data will be stored until consent is revoked.

7. Data Sharing and Transfers

We do not sell or rent your data to third parties. Data may be shared only with:

• Payment processors (Stripe, PayPal)

• Delivery partners for logistics coordination

• Legal authorities, if required by law

All partners are GDPR-compliant and bound by strict confidentiality agreements.

8. Your Rights (GDPR)

You may, at any time, request to:

• Access your data

• Rectify or update your data

• Delete your data (“Right to be forgotten”)

• Restrict processing or object to specific uses

• Request data portability
  To exercise your rights, write to privacy@sardiniafresh.com. We will respond within 30 days.

9. Data Security

We use SSL encryption, secure servers, and access control systems to protect your data. Payment data is encrypted and handled by certified providers with PCI-DSS compliance.

10. Cookies and Tracking

Our website uses technical cookies necessary for functionality and analytical cookies to improve performance. For full details, refer to our Cookie Policy.

11. Minors

We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data, please contact us for immediate removal.

12. Changes to this Policy

We reserve the right to update this Privacy Policy. Any changes will be published on this page with an updated revision date.

Last update: March 2025